Pflanzenabo Kat. Set

Our shipping costs depend on the order value:

Orders under 100 €: 6.95€ shipping costs

Orders over 100 €: free shipping

The delivery time is usually 2-5 working days within Germany. For orders abroad, the delivery time may be a little longer. As soon as your order has been dispatched, you will receive a tracking number by email, which you can use to track the status at any time.

If your plant dies despite all the care, you can get a free replacement plant under our Evergreen Guarantee . Here's how it works:

Contact us : Contact us via our contact form (see below)

Documentation : Please send us clear photos or videos of the affected plant - this will not only help us to examine your case, but also to further improve our care instructions and shipping conditions.

Receipt of the replacement plant : After successful testing, we will send you a new plant – free of charge, of course.

Important information about the Evergreen Guarantee:

▪ You are entitled to a one-time new delivery of the same plant (if available) or, alternatively, to an equivalent plant of the same category if the original type is no longer in stock.

▪ If you have already requested two replacement deliveries for different plants within 12 months , we will check whether there is a possibility of improper care . In this case, we reserve the right to no longer grant the guarantee.

Would you like to beautify your home with a new plant? With our exchange guarantee, you can easily exchange your plant for a new one from the same price category . Please note that exchanges are only possible within the same category .

Cost:

▪ One free exchange per year (every 12 months, any number of plants at the same time)

▪ Additional exchanges within 12 months : 6.95 € logistics costs per exchange

approach

Contact us : Contact us using our contact form (see below).

Documentation : Please send meaningful photos of your current plant

Choose your desired plant: Tell us which plant in the same price category you would like to exchange for.

Shipping & Returns : We will send you your new desired plant . Please pack your current plant carefully - ideally in the original packaging - and send it back to us.

We are pleased to offer you a flexible and uncomplicated plant experience with our exchange guarantee!

Yes, each of our deliveries is 100% insured.